Can I cancel my order before receiving the product?
If the product is already on delivery, ETE Saigon - Hair Happiness do not accept cancellation for any reason. If the order has been confirmed but the product is still in the warehouse, the customer can cancel the order. To cancel the application in this case, please contact ETE Saigon - Hair Happiness in the following ways:
Tel: +(84) 909509547
Email: order@etesaigon-hair-happiness.vn
Available time: From 8:30 to 18:30 Monday - Friday (Except national holidays)
Can I pay when receiving the product?
ETE Saigon - Hair Happiness provide customers with both online via VNPay payment gateway and offline payment on receipt. During the ordering process, you will be able to choose your preferred payment method.
If I buy the product in bulk, will I get any special price?
Currently, ETE Saigon - Hair Happiness does not have a direct discount policy for bulk purchases. However, we apply FREESHIP (maximum VND 50,000) for bills from VND 1,500,000 and up.
How do I know if the product is in stock or out of stock?
On the website ETE Saigon - Hair Happiness always provides full information about the number of products for customers to refer.
What are the risks if I order online?
With ETE Saigon - Hair Happiness, we are committed to providing quality products, guaranteed, reasonable prices commensurate with high quality, with clear origins from leading Japanese hair care brands and those of some other countries.
I would like to know how to contact Customer Service and when to be able to consult a client.
To contact the Customer Care Department at ETE Saigon - Hair Happiness, please contact us in 2 ways:
Tel: +(84) 909509547
Email: order@etesaigon-hair-happiness.vn
Available time: From 8:30 to 18:30 Monday - Friday (Except national holidays)
Delivery
How do I pay for the door to door shipping fee?
Shipping costs for orders will be calculated exactly according to the total product weight and delivery address. To learn more, please read here.
I am in the province, how long will I receive the goods?
For customers in the provinces, you will receive goods within 4-6 days (by working days) from the date of order confirmation. To learn more, please read here.
How can I get the delivery schedule?
Estimated delivery schedules vary depending on your address. For the inner city of Ho Chi Minh City, it will take 2-3 days; Hanoi 3-5 days and other provinces 4-7 days. Before delivery, the delivery staff will contact you directly via the registered phone number.
Return & Exchange product
What are ETE Saigon - Hair Happiness's regulations on product return and exchange?
Exchange items are packaged and dispatched once the previous item is returned to our warehouse. So the shipping times will be similar to the time you buy new products and vary depending on your address.
What are manufacturer’s faults?
The manufacturer’s faults are defects such as packaging different from images on the website, malfunctional parts of the containers,... Because ETE Saigon - Hair Happiness products are bottled with a seal, please do not open them to check inside. We guarantee 100% of the quality of the products we supply.
Can I exchange for new products or refund?
When the goods meet the exchange / return conditions, the customer can exchange for another product which is at higher or the same price as the previous one. In case, the customer wants a product cheaper than the previous product, the difference in value will not be refunded in any way.
Can I exchange goods because of the wrong size or wrong product?
Customers can exchange - return the product provided that the product has its stamp intact and has no signs of being used. Find out more details here.
I have purchased goods, can I be exchanged if I am not satisfied?
ETE Saigon - Hair Happiness only accepts return when the product is defective due to shipping process and manufacturer's fault. Find out more details here.
I chose the COD payment option, but when the item arrives, can I refuse to receive it?
In this case, to return the item, please pay the shipping fee for both directions (from the shipping warehouse and from the warehouse return address).
