Privacy Policy

In this document, will be mentioned as “Website” or “We”. We respect your concerns about consumers’ privacy on our website; therefore, we create the Privacy Policies document to explain with you which information we will collect when you access this website and what we use them for.

By accessing our website, you officially agree to the website’s Privacy Policies. If you do not accept these policies, please do not use this website’s services. We have the rights to adjust, change or update any policies anytime. We encourage our users to check the Privacy Policies occasionally. If you continue to use our website after policies are updated, it assumes that you agree with the policy modification. 

1. Using purposes and scope of information collection

Essential information and using purpose

It is commonly optional for users to provide their personal information. Therefore, we always ask users whether they are willing to give us their information. Though, to ensure a good experience for our customers, we would like to receive some essential information for specific purposes as following:

  • Full name to address and use appropriate communication
  • Address for delivery
  • Phone number to contact for order confirmation (for first order) or for delivery
  • Email address to send information and confirm order
  • Payment card information for payment. This information security will be specifically stated below. 

Besides, when you access our website, some systematic information such as the browser, the operation system and IP address will be automatically collected for the operation of internet servers. 

Payment information

Payment information such as credit card number, security code, etc are compulsory to complete online purchase payment. We will give this information top-notch protection in our security system. In some special cases, for instance, in request of legal departments or website policy violation, we may have to use your information for the process of resolution. 


Cookies are pieces of information which a website transfers to your computer hard drive for data saving. Cookies are also used to track website access and personalize pages for new and current subscribers. Almost all internet browsers set up their cookies acception; however, you can reset the browser to reject the cookies or select your preferable ones (Please note to read instructions in the help/support section of the browser). If you decide not to accept the cookie, some parts of the website can not work properly. 

2. Scope of information usage

Information is collected by ETE Saigon - Hair Happiness for order confirmation, delivery and customer feedback to best complete and improve service.

There may be some other parties’ advertisements on our website; advertisers can set or recognize special cookies on your internet browser. These companies can use general information (not included your personal one) about the number of your access to our website and other websites to advertise suitable products and services you might concern. 

If you want to know more about this activity and know your rights not to allow companies to use your cookies information, please explore in Network Advertising Initiative or Self-Regulatory Program for Online Behavioral Advertising. Google Adsense and other third-party providers use the information for advertising on our website. Users are able not to use our DART cookie by accessing Google and Content Privacy Policies. 

Use IP address

IP address is a series of digits automatically provided for your computer/desktop any time you surf the internet. When you request a sub-page at our website, our servers will record your IP address. We record your IP only for our system management, report general information to internet suppliers and audit website usage. Internet providers and we can use your IP address  when necessary for executing Terms of Use or protecting our services, customers or legal regulations, etc. 

3. Links to other websites

We do not take any responsibility for content and execution of other websites linked to ours. It is because the other websites may be operated by other companies; we are not responsible for their private operation. 

4. Information storage and security

Our customer’s information security is extremely important to us. We will try our best to protect any information you willingly send us at online forms in our security system. However, it is impossible for us to guarantee 100% for information safety. 

If unfortunately, users want to delete their accounts and stop using our services, all of the information they provide previously will still be protected in our system. It will not be displayed or used for any purpose without your permission, except for legal request as mentioned in Policy No.2. Beside, we are in cooperation with some partners. Therefore, we have to share some essential information with the third parties. Though, we guarantee that all information is a secure system. 

5. Contact of Customer Support Department

If you have any questions about these privacy policies, the operation on our website and our solutions for any problems here, please email us. Information in your email such as the email address, will be used to respond to your concern and not shared with any third party. 

Contact information

  • Address: Floor 1, Etown Central, 11 Doan Van Bo, Dist 4, Ho Chi Minh
  • Email:
  • Hotline: +84-909-509-547

6. Access and methods to edit personal information

Users have the right to check, update, and adjust full name, picture, phone number, email address whenever needed by logging into the account and editing information or by requesting ETE Saigon - Hair Happiness to do it. With demographic information, customers can only change up to 3 times per month.

Customers have the right to submit complaints about personal information disclosure to third parties to the Website Administration. When receiving these responses, we will confirm the information, have the responsibility to answer the reason and guide the respondent to recover and secure the information.