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Complaint Settlement & Return Policy

ETE Saigon - Hair Happiness is always responsible for receiving and handling customers' complaints related to our services at the e-commerce site https://etesaigon-hair-happiness.vn. When complaints and disputes arise, ETE Saigon - Hair Happiness encourage negotiation and reconciliation between the parties in order to maintain the relationship and trust of the Customer in the service quality of https://etesaigon-hair-happiness.vn.

Complaint Settlement Process

Step 1

Customers make complaints about goods purchased on the e-commerce website https://etesaigon-hair-happiness.vn through one of the following channels:

  • Email: info@etesaigon-hair-happiness.vn.
  • Tel: +84909509547 .
  • Address: MicroAd Vietnam Joint Stock Company - Floor 1, E.Town Central, 11 Doan Van Bo, Ward 12, Dist 4, Ho Chi Minh

Step 2

Customer Service Department will receive complaints, contact customers to clarify the request as soon as possible and no later than 5 working days from the date of receiving the request. Depending on the extememe of the incident, ETE Saigon - Hair Happiness will take specific judgment and assist clients in resolving complaints and disputes.

Step 3

ETE Saigon - Hair Happiness may request the customer to provide information and evidence related to purchase and products to verify and clarify the case as to take appropriate action.

Step 4

In case, ETE Saigon - Hair Happiness has attempted to resolve the complaint and dispute, but the incident is beyond its capacity and authority, we will request the customer to settle the case according to the Vietnam Law. 

Any dispute, claim or dispute related to transactions on the Website or these Terms and Conditions will be resolved through negotiation, mediation, arbitration and /or Court, according to the Law on the Protection of Consumers' Rights 2010, in Chapter 4 on the settlement of disputes between consumers and organizations or individuals trading goods and services.

When there are changes to the Complaints and Returns Policy, ETE Saigon - Hair Happiness will update on this document. Please regularly check to get the latest policies from us.